Capricorn Partners Limited takes your privacy very seriously. We ask that you read this privacy policy carefully as it contains important information about what to expect when Capricorn Partners Limited collects personal information about you and how Capricorn Partners Limited will use your personal data.
This policy applies to information we collect about:
• visitors to our website; and
• people who do business with us/register for our service.
1 The information we collect about you
When you do business with us/register for our service we collect the following personal information from you:
1.1 name;
1.2 postal address, email address, telephone number
1.3 bank details.
2 How we will use the information about you
We gather this information to allow us to process your registration, process any orders you may make, and provide the services requested. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of the services in general.
We may also use aggregated information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. These statistics will not include information that can be used to identify you.
From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We do this on the basis of legitimate interests. Those agencies will not use your data for marketing purposes. We may contact you by post, email or telephone to ask you for your feedback and comments on our services.
3 Marketing
We may also wish to provide you with information about special features of our website or any other service or products similar to what we now offer to you which we think may be of interest to you. If you agree to our providing you with marketing information, you can always opt out at a later date and every contact from us will contain an unsubscribe option.
4 Our use of cookies and other information-gathering technologies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the website and to compile statistical reports on website activity. For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function if you remove cookies from your browser.
5 How we protect your information
We have put in place the security procedures and technical and organisational measures to safeguard your personal information.
We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.
6 Overseas transfers
The information you provide may be transferred to countries outside the UK. However, we will take steps to ensure adequate protections are in place to ensure the security of your information.
7 Access to your information and updating and correcting your information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send a letter to our registered address. Requests are free of charge, and we will usually supply the information within 30 days. We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to Capricorn Partners Limited changes, for example if you change your email address, name or payment details, or if you wish to cancel your registration, please let us know the correct details by sending a letter to our registered address. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate (your right of rectification).
You also have a right to ask us to remove your personal data (your erasure right) in some circumstances and you may similarly contact us to request this.
You have a right to move your data in certain cases (data portability). Contact us for further information about this.
8 Data retention period
We hold your data for so long as is necessary in order to perform the services we provide to you or as long as the law requires. Most customer data is deleted six years after the customer places the order.
9 Sale of business
If Capricorn Partner’s business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
10 Your consent
By submitting your personal information you consent to the use of that information as set out in this policy. You may withdraw your consent at any time and where we are so permitted by law we shall cease processing that data within 30 days.
11 Changes to privacy policy
We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. This privacy policy was last updated January 2024.
12 How to contact us and complaints
We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send a letter to our registered address.
If you need to complain to use about privacy issues use the details above.
13 Links to other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.